Alliant Technologies Recognized by Cisco for Excellence in Customer Satisfaction in United States

Alliant Technologies announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Alliant for delivering outstanding customer service to customers in the U.S.

"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Alliant Technologies for achieving outstanding customer satisfaction,” said Edison Peres, Senior Vice President of the worldwide channels go-to-market group at Cisco.

Customer Satisfaction Excellence is a core value shared by Alliant Technologies and Cisco and is a key driver of our current and future success. Alliant is a current Cisco Gold Partner and received an impressive 4.7 rating out of a possible 5.0 scale.

Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.

The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities - critical factors in choosing a trusted partner.

Alliant Launches New Agent Program

The Information Technology (IT) and Telecom industries have been buzzing lately about the inevitable convergence of their two channels, and the impact such a union will bring to customers. With over 12 years experience in this converged space, Alliant announced the launch of its new Agent Program, designed to enable agents (who are typically limited to selling voice and data solutions) to expand their service offerings to clients by utilizing Alliant’s diverse services portfolio. The program also incorporates a Referral element that offers compensation to businesses that recommend Alliant’s services as complementary offerings.

Based on market trends, Alliant has been able to develop offerings in defined IT technologies such as Data Storage, Unified Communications, Data Center Virtualization, Managed and CloudServices, which are all vehicles to complement an agent’s core initiatives, drive business, and provide added value to customers.

Read the full press realease here or visit the Agent home page to learn more about Alliant Technologies new Agent Program.