Alliant Technologies announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Alliant for delivering outstanding customer service to customers in the U.S.
"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Alliant Technologies for achieving outstanding customer satisfaction,” said Edison Peres, Senior Vice President of the worldwide channels go-to-market group at Cisco.
Customer Satisfaction Excellence is a core value shared by Alliant Technologies and Cisco and is a key driver of our current and future success. Alliant is a current Cisco Gold Partner and received an impressive 4.7 rating out of a possible 5.0 scale.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities - critical factors in choosing a trusted partner.
